Thank you for choosing Balassa Laboratories. We are dedicated to ensuring that your orders are processed efficiently and delivered to you as quickly as possible. Please review our shipping and delivery policy below.
We offer several shipping options to meet your needs. Estimated delivery times are as follows:
Please note that delivery times may vary depending on your location, shipping method selected, and any unforeseen delays by carriers.
We ship internationally for any orders purchased through the website.
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to follow your package’s journey. If you do not receive a tracking email or have any issues, please reach out to us at Support@balassalabs.com.
If your package is delayed or lost, please allow additional time, as carrier delays may occur. If your order has not arrived within the estimated timeframe, contact our customer support team for assistance. We will work with the carrier to resolve any delivery issues as quickly as possible.
For any questions or concerns regarding shipping and delivery, feel free to contact our customer support team at Support@balassalabs.com. We are here to help during regular business hours.
Thank you for choosing Balassa Labs. We are committed to providing high-quality products that meet stringent FDA guidelines. Your satisfaction is important to us, and we proudly offer a 100% satisfaction guarantee on all Balassa Laboratories Inc. products.
If you need to return a product, please complete our Returns & Exchanges form with all necessary details to expedite the process. Returns are accepted only on unopened products. Please include the lot number, reason for return, and any other relevant information. We will provide a prepaid return envelope to simplify the return process, allowing us to conduct quality checks and ensure compliance.
We want you to be completely satisfied with your purchase. If you are not you can return it for a full refund to your original payment method. Refunds will be processed within 5-7 business days after we receive the returned item. If a replacement is needed, we will ship a new product once the unopened item has been returned. Balassa Labs will cover shipping costs for replacements.
For any questions or concerns regarding our return policy, please contact our customer support team at Support@balassalabs.com. We are available during regular business hours to assist you. We appreciate your business and are here to ensure your satisfaction.